Frequently Asked Questions

Find answers to common questions about our products, ordering, and services

Products

Downloads

Orders

Shipping

General Questions

Products & Materials

Digital Downloads

Orders & Payment

Shipping & Delivery

Returns & Refunds

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Frequently Asked Questions

General Questions

What is LayeredPrintz?

What types of products do you offer?

Do I need an account to make a purchase?

Products & Materials

What materials do you use for printing?

Can I customize products?

What is the quality of your prints?

How long does it take to print my order?

Digital Downloads

What file formats do you provide?

How do I access my digital downloads?

What can I do with the digital files?

Do you provide print settings for digital files?

Orders & Payment

What payment methods do you accept?

How can I track my order?

Can I modify or cancel my order?

Will I receive a receipt?

Shipping & Delivery

How long does shipping take?

How much does shipping cost?

Do you ship internationally?

What if my order arrives damaged?

Returns & Refunds

What is your return policy?

How do I request a refund?

Who pays for return shipping?

Still Have Questions?